Return & Exchange

90 Day Internet Purchase Return Policy

Seattle Tool Canada offers a no-hassle 90 day return on all products purchased through online shopping at seattletool.ca. Please note that all products purchased through other distribution channel may not apply to this policy. Products can be returned for a full refund under the following conditions:

• Product must be received with original proof of purchase (or facsimile)
• Product must be received with all included parts and manuals
• Customer pays for shipping the product to Seattle Tool (with the exception of defective parts from the manufacturer, in which case shipping will be covered by Seattle Tool Canada)
• Customer will receive credit for the original order amount to his/her credit card or PayPal Account
• Contact Customer Service at service@seattletool.com or 1-888-858-TOOL(8665) ext.701 for detailed instructions on the return process

Warranty Returns (for purchases made from our Online Store

During the applicable duration of the warranty, Seattle Tool Canada will, at its option, repair or replace the product which, after examination, is confirmed by Seattle Tool Canada to be defective in materials or workmanship, or provide a full refund of the purchase price if the Product is still defective after three attempts to repair or replace. To ensure our safe receipt of the returned product and the information needed to warrant the returned product, please take the following measures:
• Put a list of the returned product(s) inside the box
• Put your name, address (physical address, NOT PO BOX) and phone number on the box
• Keep a copy of our tracking number and the list of the returned product(s)
• Seattle Tool Canada encourages you to insure the package for the replacement value of the returned product(s)

Products Shipped in Error or Defective from Seattle Tool Canada

For product shipped to the customer in error or defective from purchase made on our web site, Seattle Tool Canada will ship the correct product upon receipt of the customer’s written notification. Seattle Tool Canada will pay the shipping cost.

Contact Us

Seattle Tool Canada
#205-19148 27th Avenue
Surrey, B.C.
Canada V3S 5T1
Our Toll Free Number: 1 888 858 8665

Warranty Information
Shipping Information
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