Frequently Asked Questions

1) Purchasing

Where can I buy Seattle Tool products?

You can purchase Seattle Tool products directly from our website, through The Home Depot's Canadian website (www.homedepot.ca) or at any Lordco Auto Parts store. To find the nearest Lordco store near you, check out our Store Locator.

Can I buy individual tools, or do I have to buy a foam cased tool set?

Currently, most of our tools must be initially purchased in the form of a foam cased tool set. However, if you ever misplace an individual tool and can not relocate it, you can purchase a replacement tool through any of Lordco's stores or by contacting Seattle Tool directly. 

Can I purchase Seattle Tool products from the United States?

Yes, but not currently through our online store. To place an order from the United States, contact our sales team at sales@seattletool.ca or call us toll free at 1 888 858 TOOL.

If I buy purchase a large amount of products, do I get a discount?

For inquiries regarding large volume discounts, please contact our sales team at sales@seattletool.ca. 

Can I return a product that I have purchased?

For a breakdown of our returns policy, follow this link to our Shipping & Returns page.

2) Products 

What is Seattle Tool's warranty policy?

Our tools come with a no-hassle lifetime warranty, with the exception of our ratchets, torque wrenches and air tools, which are covered under warranty for one year after purchase. For a comprehensive breakdown of our warranty policy, check out our Warranty Information page.

Where are the tools and tool cabinets manufactured?

Seattle Tool's products are primarily manufactured in Taiwan. Over the last several decades, Taiwan has become a world leader in the manufacturing of tools and machinery, optoelectronics, computing technology and biotechnology.

What types of steel are used in the manufacturing of Seattle Tool boxes and tools?

Seattle Tool's manufacturing line sources all of its steel from Taiwanese forges. Our tool cabinets, top chests and hand-carry boxes are all made from premium cold-rolled steel (0.8 mm to 1.2 mm). Our hand tools are made from Chrome molybdenum and Chrome vanadium alloy steels. All tools are precision heat treated to best suit the application of the tool.

3) Other Questions

How do I get Seattle Tool to sponsor my event, my team or race car?

If you are interested in a Seattle Tool sponsorship, email contact@seattletool.ca with your contact information and our management team will follow up with your request.