Most of our tool sets and some small toolboxes are shipped with our preferred Canadian carrier, UPS Canada. We worked closely with UPS to ensure that our customers are getting the best courier services and rates available:
For more information on UPS services, visit their Service Guide.
Customers may also choose Fedex Canada:
For more information on Fedex services, visit their Service Guide.
Orders received prior to 2pm Pacific Time on business days are fulfilled on the same day. Otherwise, we will fulfill the order the next business day.
Shipping is prepaid and title/risk is transferred upon handoff to courier.
Due to the nature of our products, all orders will be shipped with recipient's Signature Required upon delivery to prevent theft after delivery by the courier. If you want the order to ship with this requirement and assume the risks, please leave a note in the checkout.
Most of our tool storage products are shipped by LTL freight providers. Freight deliveries are usually scheduled appointments between the carrier and receiver.
Terms for freight shipments are FOB Origin.
Seattle Tool Canada offers a no-hassle 60 day return on all products purchased through online shopping on this website. Please note that this policy does not apply to all products purchased through other distribution channels such as The Home Depot Canada online store and retail outlets. Products can be returned for a full refund under the following conditions:
During the applicable duration of the warranty, Seattle Tool Canada will, at its option, repair or replace the product which, after examination, is confirmed by Seattle Tool Canada to be defective in materials or workmanship, or provide a full refund of the purchase price if the Product is still defective after three attempts to repair or replace. To ensure our safe receipt of the returned product and the information needed to warrant the returned product, please take the following measures:
For product shipped to the customer in error or defective from purchase made on our web site, Seattle Tool Canada will ship the correct product upon receipt of the customer’s written notification. Seattle Tool Canada will pay the shipping cost.